Privacy Policy for OzLink Communications

OzLink Communications is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you interact with our services, including NBN Internet Services, Fibre Optic Connectivity, Business Broadband Solutions, Voice over IP (VoIP), Data Centre Hosting, Managed Network Services, and Cloud Interconnection.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This may include your name, physical address, contact details (such as phone numbers), billing and payment information, and other information necessary for providing and billing our services.
• Service Usage Data: Information about how you use our services, such as IP addresses, device information, browsing activity on our website, service usage logs, network performance data, and other diagnostic data.
• Customer Interactions: Records of your communications with us, including customer service inquiries, support requests, and feedback.
• Information from Third Parties: We may receive information about you from third parties, such as credit reporting agencies or identity verification services, where permissible by law.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services.
• To process transactions and manage your accounts.
• To respond to your inquiries and provide customer support.
• To personalize your experience and deliver relevant content and service offerings.
• For billing, debt collection, and credit management.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To ensure the security of our networks and services, and for fraud prevention.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as billing, payment processing, IT support, network maintenance, and customer service. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with your explicit consent or at your direction.
• Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information, subject to applicable law. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information under certain circumstances.
• Object to the processing of your personal information.
• Request the restriction of processing your personal information.
• Receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: